A simple example would be: {"value": 3} However, this value can be dynamic. If it comes from a Smart Value, it typically will be. That is the entirety of the first rule. The second rule is only slightly more complex: Trigger: Incoming Webhook. The URL this provides is used in the Send Web Request for the 1st rule. Go to service desk project -> project settings -> request types. Edit Fields ("Order" request type in ypur case) Add field -> Approvers. Than click "Hide" and set default approvers. You can configure approval details from workflow diagram mode. When you click to related status in service desk workflow, it will open a pop-up. Takes a date and time that you provide, and returns it in a format of your choosing. This is useful for converting the default output for dates (jiraDateTime), to a format that is easier to read. You can add a dateformat to the end of any of the date smart values listed on this page. Refer to the Java documentation for pattern syntax. In this video you can learn how to automate a workflow in Jira Service Desk using ScriptRunner. We use a common HR onboarding workflow as an example. With Sc Using several examples of the same gadget, you can track progress for different teams and projects, as seen above with the Sprint Health gadget. 13. Jira Dashboard Gadget for Tracking Progress. A team dashboard must serve your team’s interests and pique their drive. Default service request workflows can be customized to suit your specific business requirements. To customize a service request workflow: From your service project, select Project settings > Workflows. Select the edit icon () for the required service request workflow. Edit the workflow to add or remove steps and transitions. CGW9iLD. Raise a Change request to replace the printer, it could be in the same Jira Service Desk instance, may be different project or any other Jira Service Desk instance. Incident <-> Problem <-> Change. Since these these tickets are linked, the status of one can be shown at other linked issues. Once Change request is approved and resolved (printer The IT service management (ITSM) template is pre-configured for common ITSM practices. Designed specifically with IT teams in mind, the ITIL practices embedded into the navigation help funnel requests into their relevant category. These categories contain specialised features to help break down silos between teams, while facilitating high This article was written by Kamil Beer, an Atlassian Engineer at iDalko. Jira is frequently adopted as an issue tracker – or a ticketing system. In this role, you usually see Jira Service Desk (JSD), the Atlassian application used for an ITIL-compliant IT Helpdesk, service catalog, or customer portal. Sometimes, the app “E-mail this issue” […] An even quicker way to create Jira issues. You can specify issue type, summary, and description by using this syntax. For example: /jira create bug Printer is on fire The printer on floor 16 is on fire. I suspect this has a high priority /jira [issue key] Get information about a specific Jira Cloud issue. For example: /jira PROJ-12 Just add an approval step to any custom workflow used in Jira Service Desk. And the best part is that approvers don’t have to occupy an “agent” seat – any user in Jira Service Desk, Jira Software, or Jira Core can approve a ticket. If you already know how you plan to use approvals, go for it (check out the docs for more info on Tickets are the requests raised in your service project either by customers, or by agents on your customer's behalf. You can use ITSM categories and request types to organize the requests your customers submit. What are work categories? Learn about the four main ITSM categories in Jira Service Management: service requests, incidents, problems

jira service desk workflow examples